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College of Arts and Sciences shared service teams provide units throughout CAS with effective, responsive support in core functional areas, including communications and events, facilities, finance and analytics, grant management, human resources and information technologies.
Teams of specialists in each area are committed to providing all units in the college full support and work to establish consistent policies, practices and processes enabling all members of our college community to work as effectively and efficiently as possible.
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All CAS departments, and many of our centers and programs, have staff members embedded within the unit. These personnel are the front-line staff who help faculty and students meet their business and academic needs and keep the unit operating smoothly. You can use the staff directory at the top of this page to identify all staff who support your unit.
Your business administrator (BA) is the professional partner to the chair or director on all day-to-day operational matters. They manage the unit’s operational business and serve as the administrative hub facilitating connections and communication between all functional areas of the CAS Operations teams.
Your BA should be your first point of contact for any “how do I …." questions you may have as you pursue your work goals at UD. They are your resident experts on policies and procedures related to all business matters: purchasing, grants, hiring, and so on. If you're not sure where to go or what to do, ask your BA and they'll gladly assist you.
The BAs report to a senior business administrator (SBA) who provides the training and support they need to do their job effectively and helps department leadership resolve operational staffing issues as they arise.
Each CAS department will have at least one academic coordinator (AC) and may have multiple ACs specializing in undergraduate or graduate program administration, depending on the size and complexity of the unit. These individuals work closely with department and faculty leadership and BAs to manage operational aspects of the undergraduate and graduate programs to ensure student progress toward degree completion. This includes scheduling courses, submitting curricular changes, resolving registration issues, assigning advisors and planning student recruitment activities & other events, among a host of other tasks needed for a successful academic program.
Please feel free to reach out to Kaylee Olney, senior business administrator, with questions or concerns.
Academic and Business Operations Directory
The CAS Communications team
provides timely, professional communications services and support
through collaborative partnerships with CAS units, focusing on student
success and adhering to industry and UD best practices.
CAS Communications works directly with the Office of Communication and Marketing (OCM) to provide branding guidance, creative services and other communications services. The OCM website has resources on University communications brand and standards.
The team supports task-oriented work through the request intake process and strategy-driven projects with a project lead and strategic planning.
majority of projects can be completed in 5-10 business days, with large
projects requiring a time-line determined by the project lead in
collaboration with the requesting unit.
For long-term communications projects and planning, contact Kajsa Haracz, CAS communications director.
Digital Communications team manages content and design for public,
external-facing websites in CAS, and oversees social media accounts
through strategic content planning, content creation and amplification:
Submit Web & Social Media Request
For other questions, please contact Andre Smith, CAS digital communications manager
needs for CAS—including digital graphics and print projects such as
flyers, newsletters and brochures—are coordinated through the intake process:
Submit Creative Request
in identifying storytelling opportunities, determining appropriate UD
and external platforms/media and developing text for units in the
College. Can also provide editing support for text:
Submit Editorial RequestAdmissions communications
with the Admissions Office, the team develops collateral material,
creates and schedules blast communications to prospective and admitted
students, and helps departments create event registration opportunities
on the Admissions SLATE platform.
Contact Chris Kelly for information on Admissions Communications
Submit Admissions Request
CAS Communications Directory
The CAS Events team provides creative and logistical support through strategic partnerships with CAS departments, units, and centers while adhering to industry and UD best practices. The team will design and implement event strategy with a focus on individual event goals and student, faculty, and staff success. The Events team will provide support and guidance for or manage event operations for all CAS in-person, virtual or hybrid events such as:
CAS department, unit or center events include functions of all sizes and formats and only include participants within the specific unit hosting the function. The Events team member assigned to your event will provide guidance and support to your department resource and help connect them to available resources for tasks like:
CAS departments, units or centers hosting a function that will include participants from multiple departments or colleges across the University can request support from the Events team for everything above plus:
CAS departments, units and centers hosting functions off-campus or inviting participants from the community and beyond onto campus can request support and event management for everything above, plus:
To ensure the success of each event please complete the brief event form below, and a member of the Events team will be in touch to set up a time to review and confirm the event details provided. Each event will be supported by a member of the events team based on the event details provided.
Event Request Form
Chairs and directors, academic coordinators or faculty members may access the Events team by submitting the event request form or contacting any member of the events team. Once a request has been received, the sr. events manager will review and assign a member of the team to be the event contact. Generally, events will be assigned based on audience type and size as described below:
Event type: internal, department-level event Audience: current UD faculty and students Size: under 100 attendees Contact: events coordinator
Event type: internal, department-level event Audience: current UD faculty and students Size: Over 100 attendees Contact: events manager
Event type: external, department-level event Audience: UD faculty and students, alumni, UD community Size: under 100 attendees Contact: events coordinator
Event type: external, University-wide event Audience: UD faculty and students, alumni, UD community Size: under 100 attendees Contact: events coordinator
Event type: external, University-wide event Audience: UD faculty and students, alumni, UD community Size: over 100 attendees Contact: events manager
Event type: external, public facing events Audience: prospective students, donors, political officials, VIP's Size: all sizes Contact: Sr. events manager
Each year in late August, the sr. events manager will meet with department chairs and staff to review event guidelines. Follow up communication and event promotion will take place at monthly chairs and directors meeting.
Please contact Coleen Popp, CAS sr. events manager, with questions.
For information on the Facilities team, contact Juan Viera, director of College Facilities and Planning.
The Finance & Analytics team works together to support CAS fiscal management, planning and analytic needs.
Financial Operations team is a service unit that processes financial
transactions for the College. We ensure timely and
compliant payment of college obligations, provide budgetary support and
guidance for departments and centers, and serve as a resource and
processor for all financial matters. Our mission is to provide a central
knowledge base and serve as a collaborative partner to all faculty,
staff, and students for the advancement of scholarship, research,
creative expression and public engagement.
work closely with each department, program and center within the
college to provide financial and operational management and processing
needs. Please email our team at Finops@udel.edu for a timely response from a
Financial Operations team member.
The College undertakes a financial planning process on an annual cycle. The purposes of financial planning are:
financial planning process involves the dean, associate deans, sr. business officer, director of financial operations, chairs and directors, and business administrators from the College.
The CAS Dashboard is an interactive tool that helps departments
monitor the operational efficiency of their unit, identify challenges,
and investigate those challenges.
*Coming Soon: A Link for Chairs & BA's to access their Data in the Dashboard.*
Cognos Home Page
Finance and Analytics Directory
Financial Operations team works to facilitate the purchasing of goods
and services for the College of Arts and Sciences. We work in
collaboration with our partners in central departments, such as
Procurement, General Counsel, and Human Resources, as well as our Arts
and Sciences shared services teams and units. We do this with the goal of
ensuring efficient and accurate processing as well as compliance with University and sponsor guidelines and regulations.
We support departmental request through the request intake process.
If you would like to make a purchase of $5000 or more, please send an email with the below listed
information, and your financial operations processor will reach out to you.
Email Financial Operations
If you would like to make a purchase less than $5000, please send an email with
with the below listed
informationn, and a financial operations processor will
reach out to you. If the vendor accepts credit cards, you may use your
UD credit card for the purchase.
If you would like to enter into a contract for services, please send an email with the below listed information, and a financial operations processor will reach out to you.
Email Financial Operations
If you would like to pay an individual, please send an email with the below listed information, and a financial operations processor will reach out to you.
If you would like assistance with business travel arrangements, please send an email with the below listed information, and your financial operations processor will reach out to you.
Business Hosting Policies and Allowances
For Financial Policies and guidance on business hosting please email your financial operations processor. Please include the the below listed
If you would like assistance with Concur, please send an email with the below listed information, and your financial operations processor will reach out to you.
Email Financial Operations
Procurement and Operations Directory
Managing the business aspects of research takes a team of experts. The CAS Sponsored Programs Aministration team works closely with the University of Delaware Research Office
to support investigators in all aspects of research administration
such as providing sample proposal templates, preparing a budget,
internal proposal routing, subcontract information/contracts and more.
create a successful proposal, investigators are encouraged to contact
the Sponsored Programs Administration team as soon
as possible for assistance in grant planning and submission.
3-4 weeks before due date | Grants Analyst
10 working days prior to sponsor due date | Grants Analyst
6 working days prior to sponsor due date | Grants Analyst
3 working days prior to Sponsor due date | Research Office
The CAS HR team are Human Resources professionals who support CAS and work in partnership with business administrators in CAS departments and centers on all aspects of human resources related activities within the College. The CAS HR team are subject matter experts in all functional areas of human resources who provide consultation and support in these areas to all faculty and staff.
Staff Request to Recruit Form
CAS Part-time Hiring Request form
Email CAS HR
CAS HR Directory
All CAS departments, centers and programs have IT staff embedded within the unit. These personnel are the front-line staff who help faculty and students meet their IT needs and keep the department operating smoothly. You can use the staff directory at the top of this page to identify all staff who support your unit.
Each department has a point person assigned to it, and they should be the first point of contact with all IT issues and projects. If your project requires consultation from the systems team or Central IT your point person will coordinate the effort.
Our College Systems team handles college-wide projects and supports our computer support specialists. While specific foci are listed for each of the Systems team in the directory at the top of this page, you will access them through your departmental computer support specialist.
The CAS VDI system allows the use of
specialized software for teaching and research without requiring the
software to be installed on users' computers or a visit to a physical
computer lab. VDI can be used by current students and full time
staff/faculty from any computer that can run the VMware Horizon Client,
in class or out, on campus or off. The client connects you to a
specialized virtual machine (VM) that has the software you need.
Instructions for installing the client and what software is available
can be found on the VDI Documentation Page.
IT Staff Directory